How a Leading Law Firm Transformed Compliance Management with Sentrient
Key Results
Efficient Compliance Management
Improved Regulatory Compliance
Seamless Onboarding for New Lawyers
Consistent Policy Updates
The Company
Mills Oakley is a leading national law firm in Australia, with offices in Melbourne, Sydney, Brisbane, Canberra, Perth, Adelaide, and Darwin. Established in 1864, the firm has grown into a prominent provider of legal services with over 160 partners and more than 700 staff. Their clients include ASX-200 listed companies, mid-sized corporations, public sector entities, and not-for-profit organisations.
The Challenge
As the firm expanded rapidly, Mills Oakley faced significant challenges in managing compliance training and tracking across the organisation. Their previous manual processes—relying on emailed policies, intranet links, and pre-recorded sessions—proved inadequate for managing compliance effectively. According to Diana Dawid, Chief HR Officer, "We were essentially managing compliance through very manual methods, and tracking completion was becoming almost impossible."
The Solution
The implementation of Sentrient brought about significant improvements in Mills Oakley's compliance management processes. Sentrient streamlined the tracking and updating of compliance requirements, addressing the firm’s growing needs. The system also made onboarding new hires seamless, allowing the firm to easily integrate around ten new starters each month into the compliance system. Additionally, Sentrient provided a more efficient way to roll out new modules and update policies, ensuring that all staff were aware of the latest changes. The transition from manual, labour-intensive methods to a user-friendly digital system resulted in greater efficiency and visibility for Mills Oakley. HR administrators found it much easier to track compliance across the firm, and the feedback from the HR and learning development teams was overwhelmingly positive.
Client’s Feedback
Diana DawidChief Human Resources Officer
“I would definitely recommend Sentrient. The platform is excellent—easy to use, with amazing content that's legally backed and continuously improving. We look forward to continuing our relationship. Everyone at Sentrient has been amazing to work with."
